Cancellation Policy
Once an order is placed and processed through our website, it is final. We cannot accommodate cancellations or offer refunds under any circumstances.
Special occasion products, part of limited offers for specific events, are also ineligible for cancellation. This policy helps us provide the best possible service and ensures the quality of our products.
Replacement Policy
We stand by the quality of our products. However, if you receive cashews that have expired or are severely damaged during transit (spilled), we ask that you contact our Customer Service team within 12 hours of delivery.
Note: Please provide detailed information and photographs of the issue. We are committed to resolving such matters to your satisfaction. However, we do not guarantee any refunds or replacements in such cases.
Refund Policy
At PuroVista, our commitment to excellence means that generally, we do not offer refunds as we strive to ensure all our products meet the highest standards of quality. However, we understand that exceptional circumstances may arise, prompting a discussion about the possibility of a refund. In such cases, we invite our valued customers to contact our Customer Service team to explore potential solutions, including replacement options as outlined in our Replacement Policy.
Should a refund be considered under special circumstances, you will be requested to return the product to us for evaluation. Once we receive and assess the returned item, PuroVista will reach out to you via email to acknowledge receipt of the product. Following a thorough review against our refund criteria, especially for edible items and taking into account any relevant fees, we will notify you of the decision regarding your refund eligibility.
If your refund request is approved, please rest assured that the refund process will be initiated promptly, with funds returned to you within 7 working days.
Assessment and Decision
When you contact us with a concern about your purchase, our dedicated Customer Service team carefully reviews each situation to decide the best course of action.
If your product is damaged or does not meet our quality standards, we may offer a replacement. This decision depends on whether we have the same product in stock and other factors. If the original item is not available, we’ll work closely with you to find a suitable alternative that meets your satisfaction.
Our goal is always to resolve any issues in a way that’s fair and beneficial for you.
Contact Us
Our Customer Service team is fully committed to your satisfaction with every order. If you have any questions or concerns about our policies or need help with an order, please don’t hesitate to contact us. We’re here to provide you with the support and answers you need to ensure a positive shopping experience. Your trust and satisfaction are our top priorities!